Returns & Exchanges

At Laguna Store, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn and tagged items. If your new pieces aren't quite right, our streamlined process ensures a quick exchange or full refund to your original payment method.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging, ensuring all designer tags are attached and the products are in their original, unworn condition.

3

Label and Ship

Print the prepaid shipping label provided via email, attach it securely to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality assurance team inspects your return, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing